Your safety is our utmost priority

If your Volkswagen is in need of a service or it's time to change your car, we have introduced new hygiene initiatives and remote consultations across all Volkswagen retailers. From May 18th, we’re open and here to help in a way that works for you, all as part of our Volkswagen Safer Measures.

Talk to us about our low and no-contact services, and how we can provide contactless handovers and car sanitisation. 

Discover more about our Safer Measures initiatives below:

Volkswagen Safer Measures include:

Some of the safer measures in relation to hygiene and social distancing at our retailers include: 

  • Hygiene measures are observed during handover and a distanced handover takes place
  • Distance and hygiene measures have been implemented in the service bays, parts area and workshops
  • Distance measures have been put in place in the seating areas
  • Thorough hand washing is practiced by all staff 
  • Counters and workplaces are disinfected regularly
  • Contactless payment is available
  • Hand sanitisation options available in showrooms and customer toilets
  • Showroom customers will be greeted and signs describing the safety measures will be in place

To facilitate distancing and reduce physical contact, remote processes are in place. Your retailer will explain the steps involved as you progress with your sale, which include:

  • Staff are trained on carrying out a touchless handover
  • Before and after a test drive, the car is thoroughly cleaned using sanitisation procedures
  • Online car configurator, digital brochures, digital product guides and indicative finance calculators are available online to provide information and pricing on car specifications
  • Our retailers can share video content and reviews of our model range
  • While you research your car, our retailers are present and available through remote contact: telephone, e-mail, contact forms and LiveChat in some cases.

We are open for service and maintenance work as usual, with the following safer measures in place:

  • Our retailers use video consultations, digital communication and telephone throughout the service process to facilitate ongoing communication remotely where possible
  • We clean and sanitise the interior and exterior of your vehicle before handing it back to you
  • Technicians practise thorough hygiene measures and workshop tools are disinfected between use
  • You can book a service online using our online service booking tool or over the phone
  • All staff practice hand hygiene measures and wear suitable clothing to prevent transfer of a the virus within the car
  • Vehicles are quarantined for half a day where possible
  • Some retailers use an advanced sanitising system that aerates a disinfectant throughout the car utilising the car's air vents. As well as killing 99.9% of bacteria, this deep-clean system has the added benefit of removing bad odours, pollens, and moulds
  • All vehicles are thoroughly cleaned inside and out before being worked on or being handed back over to consumers to ensure disinfection

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