The reviews shown are from a sample of real customers who bought a car or had their car serviced at the dealership. Only reviews from customers who explicitly allowed their review to be published on the internet are shown. Inappropriate language or personal data may have been removed.
4.7
Overall Rating
(236 Reviews)
After Sales
4.6
Sales
4.8
After Sales
4.6
5 stars
74%
4 stars
16%
3 stars
5%
2 stars
3%
1 star
3%
Sales
4.8
5 stars
87%
4 stars
6%
3 stars
6%
2 stars
0%
1 star
0%
All Reviews
Joe Duffy Volkswagen
After Sales
After Sales
10/25/2019
Work done seems to have become more expensive than in past.
Someone used to go through and explain the
work that was done after arriving to collect car.
... Read more
Joe Duffy Volkswagen
After Sales
After Sales
10/22/2019
not very friendly or inviting Was left waiting 15 min when dropping the car. Car was not ready when I
phoned at the agreed time for it to be ready. Was left waiting for 30 min when I did arrive to collect the car as it still was not ready
... Read more
Joe Duffy Volkswagen
After Sales
After Sales
10/14/2019
I found my experiance of getting my car serviced at [...] a pleasant seamless one. All staff were very
pleasant and welcoming especially who dealt with me specifically.
... Read more
Joe Duffy Volkswagen
After Sales
After Sales
10/8/2019
Twice ive visited joe duffy service 1st was in September with punctured tire and 2nd was the recall of
my spoiler. Extremely satisfied with the services carried out in my car.
... Read more
Quick to drop off the car. I waited around and was able to work via their wifi. The Vehicle Health
Check was explained to me and I approved the extra work (spark plugs, brake fluid). It was all very easy.
... Read more
Joe Duffy Volkswagen
After Sales
After Sales
10/1/2019
Excellent service
Joe Duffy Volkswagen
After Sales
After Sales
9/30/2019
Excellent service, all went smoothly and the car was given a good valet.
Joe Duffy Volkswagen
After Sales
After Sales
9/24/2019
Very efficient service. My car was ready for collection at a time that suited me. Invoice was explained
in detail, with recommendations for the winter driving. Always a good experience here
... Read more
Joe Duffy Volkswagen
After Sales
After Sales
9/22/2019
As per previous answer While [...] was helpful and the car was fixed, I was told on the phone beforehand
and confirmed when I arrived I would have to wait 1.5-2 hours. After 2.5+ hours hanging around the shopping centre next door, I called the dealership and deduced they hadn't looked at my car yet. The guy said he would call me back in two minutes but didn't. After another half hour I went back to the dealership but my car wasn't ready. I didn't get it for another half hour, so it took 3.5+ hours to replace a glow plug. I appreciated getting a small discount as an apology but I felt it was poor service to be left waiting for so long with no effort to contact me and no return call when one was promised. I am self-employed and this sort of wasted time costs me money. We go to the Volkswagen dealer to avoid poor service so would hope that doesn't happen again. (Am reminded, by the way, that the previous time I was there, I was told the car would be washed and it wasn't.) Thanks for the opportunity of giving feedback.
... Read more
At Joe Duffy Volkswagen, we pride ourselves on our customer service and helping you find your ideal car. Our name has been synonymous with the Irish Motor Industry since 1972. With locations at Swords, Exit 5 M50 & Commons Road Navan, we are one of the most well established Volkswagen dealerships in Ireland.
Work done seems to have become more expensive than in past. Someone used to go through and explain the work that was done after arriving to collect car. ... Read more
not very friendly or inviting Was left waiting 15 min when dropping the car. Car was not ready when I phoned at the agreed time for it to be ready.
Was left waiting for 30 min when I did arrive to collect the car as it still was not ready ... Read more
I found my experiance of getting my car serviced at [...] a pleasant seamless one. All staff were very pleasant and welcoming especially who dealt with me specifically. ... Read more
Twice ive visited joe duffy service 1st was in September with punctured tire and 2nd was the recall of my spoiler. Extremely satisfied with the services carried out in my car. ... Read more
Excellent service, friendly staff, clean enviroment
Quick to drop off the car.
I waited around and was able to work via their wifi.
The Vehicle Health Check was explained to me and I approved the extra work (spark plugs, brake fluid). It was all very easy. ... Read more
Excellent service
Excellent service, all went smoothly and the car was given a good valet.
Very efficient service. My car was ready for collection at a time that suited me. Invoice was explained in detail, with recommendations for the winter driving.
Always a good experience here ... Read more
As per previous answer While [...] was helpful and the car was fixed, I was told on the phone beforehand and confirmed when I arrived I would have to wait 1.5-2 hours.
After 2.5+ hours hanging around the shopping centre next door, I called the dealership and deduced they hadn't looked at my car yet. The guy said he would call me back in two minutes but didn't. After another half hour I went back to the dealership but my car wasn't ready. I didn't get it for another half hour, so it took 3.5+ hours to replace a glow plug.
I appreciated getting a small discount as an apology but I felt it was poor service to be left waiting for so long with no effort to contact me and no return call when one was promised. I am self-employed and this sort of wasted time costs me money.
We go to the Volkswagen dealer to avoid poor service so would hope that doesn't happen again. (Am reminded, by the way, that the previous time I was there, I was told the car would be washed and it wasn't.)
Thanks for the opportunity of giving feedback. ... Read more